trouble with your authenticator app?

Please start by reading through this post and the attached pdf instructions.

Unclear? Try instructions written by Microsoft.

The app just isn't working for me.

Try setting up multi-factor authentication using your phone number instead. This way, you'll receive a text message instead of an app notification. You can also set up mechanized phone calls.

I can sign into the app but it doesn't show my school account.

Try adding an account.

I have a different problem.

Check out the Common Problems FAQs from Microsoft.

None of the above works!!!

Contact IT via phone or email me your details so I can forward them to the IT department.